[Remote] Zendesk Administrator

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Note: The job is a remote job and is open to candidates in USA. Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. They are seeking an experienced Zendesk Administrator to manage and optimize Zendesk, driving operational efficiency and supporting business needs in a fast-paced environment.


Responsibilities

  • Responsible for administrative functions, documentation, and audits in all of the systems used by the Operations team, including Zendesk and Five9.
  • Identify and implement solutions to enhance system performance, efficiency, and user experience.
  • Maintain up to date company, industry, and system knowledge.
  • Monitor and respond to errors and outages within agreed SLAs.
  • Train and provide technical assistance to team members or users.
  • Create and maintain detailed system documentation.
  • Proactively identify, plan, and implement continuous process improvement solutions.
  • Develop system-related procedures, programs, risk assessments, and contingency plans.
  • Independently project manage small to medium system initiatives.

Skills

  • 2+ years of hands-on Zendesk administrator experience
  • Technical expertise with Zendesk
  • Ability to learn and adapt to changing technology needs, such as AI
  • Strong problem-solving skills
  • Attention to detail
  • Ability to work independently while staying organized
  • Experience managing and optimizing Zendesk
  • Experience driving operational efficiency
  • Experience supporting business needs in a fast-paced setting
  • Ability to analyze system performance, workflows, and data to make informed recommendations for improvement
  • Excellent communication and interpersonal skills, with a customer-centric mindset
  • Active certifications in Zendesk
  • Experience within a SaaS or operations environment
  • Exposure to AI solutions such as chatbot or agent copilots
  • Familiarity with tools such as telephony, workforce management, and quality management
  • Experience working within a project management framework
  • Knowledge or understanding of API, coding, and development
  • Demonstrated skill in identifying problems and creating effective solutions
  • Experience in leading small to medium cross-departmental projects independently
  • Ability to manage multiple priorities and work collaboratively across departments
  • Independent self-starter who is capable of taking initiative and driving activities with little supervision

Benefits

  • Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
  • Open Paid Time Off
  • Flexible Spending Accounts & Health Savings Accounts
  • Motus-Fidelity 401K Plan
  • Company-paid Short/Long-term Disability & Basic Life Insurance Plans
  • Family Planning and Parenting Support Benefits through Maven
  • Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
  • $1000 Home Office Reimbursement Program
  • $2000 Internal Referral Program
  • WorkAnywhere Reimbursement of Internet and Cellular Costs
  • 16 weeks maternity and adoption leave
  • 12 weeks paternity leave

Company Overview

  • Motus is the most accurate vehicle management and reimbursement platform available. It was founded in 2004, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://www.motus.com.

    • Company H1B Sponsorship

  • Motus has a track record of offering H1B sponsorships, with 4 in 2025, 7 in 2024, 2 in 2023, 7 in 2022, 13 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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