Senior Order Entry Specialist

Other Jobs To Apply

Senior Order Entry SpecialistRemote - Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, or VA) #LI-remote Summary:This position supports the order entry team by managing escalations, projects, and complex order scenarios while ensuring that customer orders are processed accurately and on time. This role serves as a subject matter expert, collaborating with cross-functional teams to resolve issues, maintain data integrity, and drive process improvements.Duties and Responsibilities:Essential duties and responsibilities include but are not limited to those listed below:Accurately enter and validate customer orders in the system, ensuring compliance with pricing, terms, inventory, and delivery requirements.Serve as a lead point of contact for escalated or complex order scenarios.Ensure all orders are processed within established SLAs and with a high degree of accuracy.Collaborate with internal departments (Sales, Customer Service, Inventory, Billing) to resolve order discrepancies, backorders, and fulfillment issues.Monitor order status and proactively communicate updates or delays to internal and external stakeholders.Provide support and training to junior Order Entry team members.Identify and recommend process improvements to streamline workflows and reduce order cycle time.Maintain order documentation and ensure data integrity within the order management system (e.g., ERP or CRM).Participate in system testing, implementation, or updates as a power user or SME.Other duties as assigned.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:High school diploma or GED required.Associate's or Bachelor's degree preferred.3+ years of experience in order entry, order management, or sales operations.Excellent attention to detail and data accuracy.Ability to manage multiple priorities in a fast-paced, deadline-driven environment.Strong organizational, problem-solving, and communication skills.Experience mentoring or supporting junior team members is a plus.Computer Skills:Advanced knowledge of Microsoft Office Suite.Strong proficiency with order management systems (e.g., SAP, NetSuite, Oracle, Salesforce).Physical Requirements/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to talk, hear, and communicate effectively.Required to use hands to type, handle objects and paperwork.Required to reach and hold on to items at chest level or reach above the shoulder.Required to use close vision, see colors, and be able to focus.Prolonged periods of sitting at a desk and working on a computer.Ability to work standard office hours with occasional extended hours as business needs dictate.Minimal physical effort required.Benefits:Medical (3 plans to choose from), Dental and VisionShort Term Disability Flexible Spending AccountsCompany Paid Life as well as Voluntary policies401(k) with generous company matchPaid Time OffShare the Care Paid Time OffPaid HolidaysUniform/Boot allowance *Applicable by Position*Cell Phone Allowance *Applicable by Position*Career Progression OpportunitiesDiscounted Broadband Services *Where Applicable*Point Broadband is an equal opportunity employer. For further information, please visit: EEO is the Law Poster | U.S. Equal Employment Opportunity Commission

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...