[Remote] Staff Product Manager, AI Agent Platform & Builder

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Note: The job is a remote job and is open to candidates in USA. Dropbox is a company focused on building innovative solutions for its users, and they are seeking a Staff Product Manager to lead the development of their agent platform and orchestration layer. The role involves defining strategies, driving execution, and collaborating across teams to create a no-code agent builder experience that empowers users to solve business challenges effectively.


Responsibilities

  • Define agent platform strategy and roadmap. Set long-term direction for orchestration layers, planner agents, tool agents, agent lifecycle, extensibility, and integration patterns.
  • Drive execution and delivery across core agent infrastructure. Deliver planner modules, orchestration API, agent workflows, tool execution, scheduling, error handling, fallbacks, and scaling.
  • Design and evolve a no-code / low-code agent builder experience. Provide visual UIs, templates, workflow editors, SDKs, integration connectors, and deployment tooling so non-technical users can build useful agents.
  • Drive platform adoption and consumption across Dropbox. Enable internal teams to deploy, extend, or consume agents; foster best practices; integrate with product teams; provide APIs, documentation, and onboarding.
  • Measure, monitor, and debug agent performance & reliability. Instrument agent execution, collect logs/traces/metrics, detect failures, handle retries and fallback paths, while driving continuous improvement.
  • Collaborate cross-functionally to embed agents into user workflows. Partner with product, ML, design, operations, security, and infrastructure teams to align on UX, safety, data flow, and guardrails.
  • Evangelize, mentor, and lead in agent culture and standards. Codify agent design guidelines, train internal teams, set guardrails (safety, cost, latency), and represent agent infrastructure in leadership forums.

Skills

  • 10+ years of product management experience, with significant hands-on work in platform, tooling, orchestration, and internal infrastructure. Ideally candidate has experience operating as the DRI building products for other product teams or developers.
  • Proven experience defining and shipping orchestration / workflow systems, agentic systems, or automation pipelines (planning, scheduling, execution).
  • Strong technical fluency. Able to reason about APIs, event-driven systems, latency, error handling, reliability and distributed systems. Engages in deep technical discussions about system architecture, APIs, and technical trade-offs with engineers and data scientists.
  • A strong sense of user empathy. Experience conducting user research and building products for both technical and non-technical audiences.
  • Analytical mindset and instrumentation experience. Familiarity with logging, metrics, monitoring, error diagnosis, and performance optimization.
  • Excellent cross-functional collaboration and influencing skills. Ability to drive consensus across engineering, ML, Product, Design, Ops, Security, etc, with a proven ability to translate complex technical concepts and ambiguous problems into clear, structured product documents and compelling narratives.
  • Bias toward quality, safety, and robustness. Experience defining guardrails, failure modes, fallback patterns, cost control, and best practices in reliability engineering.
  • Experience with no-code/low-code platforms or builder tools.
  • Familiarity with modern AI agent frameworks and orchestration layers (e.g., LangChain, Semantic Kernel, Haystack).
  • Experience building and scaling products for SMB customers.
  • A background in applied data science, software engineering, or a related technical field.
  • Experience with prompt orchestration, agent evaluation frameworks, human-in-the-loop correction, and reliability mechanisms.

Company Overview

  • Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.dropbox.com.

    • Company H1B Sponsorship

  • Dropbox has a track record of offering H1B sponsorships, with 115 in 2025, 109 in 2024, 104 in 2023, 167 in 2022, 197 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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