[Remote] Seasonal, Associate Relations Advisor

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Note: The job is a remote job and is open to candidates in USA. H&R Block is dedicated to providing help and inspiring confidence in clients and communities. The Associate Relations Advisor is responsible for addressing associate relations concerns, mediating disputes, and providing leadership training on fair employment practices.


Responsibilities

  • Responsible for addressing associate relations concerns, primarily for field associates, by counseling associates and leaders; mediating and resolving disputes between associates and leaders; conducting investigations and audits per company policies and federal, state, and/or local employment laws; and making recommendations for appropriate action
  • Responds to associates' concerns received via telephone, chat, or email, and provides guidance and coaching to leaders and associates regarding employment and work-related concerns
  • Determine eligibility for associate, tax student, or candidate accommodations, and engage in a good-faith interactive process per the ADA
  • Provide exceptional customer service while addressing associates' and leaders' concerns, and promote fair employment practices
  • Research, investigate, and recommend appropriate resolutions for complex associate relations concerns while handling a high case volume in a fast-paced work environment
  • Ensures detailed documentation of associate relations issues using the case management system
  • Ensures all human resources activities are in compliance with H&R Block values and regulatory guidelines and ensures a consistent application of human resources policies and practices
  • Partners with AR leadership, P&C Business Partners, or field leaders on escalated issues
  • Ensures positive interaction with associates and leaders and helps to resolve concerns

Skills

  • Bachelor’s degree in business administration, human resources, or a related field
  • Minimum of five years of experience in progressive HR generalist or consultant roles
  • Extensive knowledge of federal, state, and local employment laws
  • At least three years of experience handling reasonable accommodations
  • Demonstrates strong customer service, written and verbal communication, and coaching skills
  • Ability to work independently and effectively with others
  • Strong and objective analytical skills
  • Solid decision-making abilities
  • Conflict resolution experience
  • Good judgment
  • Ability to make independent decisions
  • Evaluate people
  • Manage conflicting priorities in a fast-paced environment
  • Demonstrated ability to analyze concerns
  • Exercise good judgment
  • Evaluate people while managing conflicting priorities in a fast-paced environment
  • Experience working with Salesforce or other case management systems

Benefits

  • Medical and prescription drug coverage
  • H&R Block Retirement Savings Plan (401(k) Plan)
  • Employee Assistance Program
  • (virtual) fitness center programs
  • Associate discount program
  • Business Travel Accident Insurance
  • Associate Tax Prep benefit

Company Overview

  • H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. It was founded in 1955, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is https://www.hrblock.com.

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