Sales and Customer Service Representative

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Job Description:

  • Manage a high volume of inbound and outbound calls with empathy and professionalism.
  • Conduct thorough client needs assessments to identify how our services can help.
  • Convert qualified leads into initial consultations through a consultative, trust-building approach.
  • Meet or exceed performance goals, including sales conversions and call handling metrics.
  • Maintain accurate and timely notes in our CRM system.
  • Work closely with teammates to continuously improve client experience and sales strategy.
  • Navigate sensitive conversations with cultural awareness, discretion, and compassion.
  • Go the extra mile to engage customers.

Requirements:

  • Fluent bilingual skills in English and Spanish (native or near-native fluency)
  • Minimum 3 years of successful sales experience, preferably in service-based industries
  • Strong customer service background and phone communication skills
  • Ability to work some evenings/weekends, depending on client demand
  • Previous demonstrated success in sales.
  • Background in high-volume phone-based environments such as call centers or client intake.
  • Familiarity with CRMs such as Salesforce, HubSpot, or similar platforms.

Benefits:

  • Recognition & Incentives – Be rewarded for great work with individual and team bonuses.
  • Supportive Culture – Join a values-driven team that believes in hope, courage, and transformation.
  • Purposeful Work – Every call you take could help a family stay together or find safety and opportunity.
  • Growth Opportunities – Learn immigration law basics, develop your consultative sales skills, and advance within a mission-driven firm.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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