Virtual Assistant for Client Services – Part-Time

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About the Company

Commonwealth Bank is one of Australia’s leading providers of integrated financial services, including retail, business, and institutional banking. With a commitment to innovation, customer satisfaction, and a strong community focus, we empower our employees to deliver exceptional service and drive positive change. Join a team dedicated to making a difference in the lives of our customers and the community.

Job Description

We are seeking a highly organised and proactive Virtual Assistant for Client Services to join our dynamic team on a part-time, remote basis. This role is crucial in supporting our client service operations, ensuring seamless communication and efficient administrative support. The ideal candidate will be a self-starter with exceptional communication skills and a keen eye for detail, capable of managing multiple tasks in a fast-paced environment.

Key Responsibilities

  • Provide comprehensive administrative support to client service managers.
  • Manage and schedule appointments, meetings, and travel arrangements.
  • Handle client inquiries via email and phone, escalating as necessary.
  • Prepare and format documents, reports, and presentations.
  • Maintain accurate client records and databases.
  • Assist with data entry and analysis tasks.
  • Coordinate internal communications and team schedules.
  • Proactively identify and implement process improvements for efficiency.
  • Support special projects and initiatives as assigned.

Required Skills

  • Minimum of 1 year experience in an administrative or virtual assistant role.
  • Exceptional written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Strong organisational and time management abilities.
  • High level of attention to detail and accuracy.
  • Ability to work independently and as part of a remote team.
  • Problem-solving skills and a proactive approach.

Preferred Qualifications

  • Experience working in the financial services industry.
  • Familiarity with CRM software (e.g., Salesforce).
  • Previous experience in a client-facing role.
  • Certificate or Diploma in Business Administration or a related field.

Perks & Benefits

  • Flexible working hours to support work-life balance.
  • Fully remote position, allowing you to work from home.
  • Access to professional development and training resources.
  • Supportive and collaborative team environment.
  • Employee assistance program for personal and professional well-being.
  • Opportunities for career growth within a leading financial institution.
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