Teleperformance Work from Home – Customer Service Rep Job

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Join Teleperformance's work-from-home team as a Customer Service Rep. Enjoy the convenience of working remotely while assisting customers with their needs. Utilize your excellent communication skills and problem-solving abilities to deliver top-notch service. Join a dynamic company known for valuing its employees and providing growth opportunities. Embrace a flexible, rewarding role... today!Teleperformance Work from Home JobsTeleperformance is a renowned international company that is dedicated to offering excellent customer service solutions. Founded in 1978, the company has grown into a global leader in the industry, with operations in over 80 countries. With a unique blend of technology and human touch, Teleperformance provides premium customer experience services to clients in various industries, including finance, healthcare, retail, and technology.Your Role as a Teleperformance Customer Service RepresentativeAs a Teleperformance work from home customer service representative, you will be responsible for providing customers with outstanding customer service. Your primary role will involve providing solutions to customers through a variety of channels, such as phone, email, and chat. You will play a critical part in maintaining the company’s reputation for exceptional service, and ensure that customers receive prompt resolutions to their inquiries and concerns.Requirements• A strong internet connection and a reliable personal computer• A quiet workspace with no interruptions during scheduled shifts• Excellent communication skills, both verbal and written• A positive attitude, patience, and empathy towards customers• The ability to multitask, prioritize, and manage time effectively• Flexibility to work a variety of shifts as required• A strong sense of professionalism and work ethicBenefits of Working with Teleperformance• Flexible scheduling to cater to your lifestyle needs• Health, dental, and vision insurance coverage• Continuous training and development to enhance your skills• A supportive and collaborative team environment• Opportunities for career advancement and professional growth within the companyHow to ApplyIf you’re interested in joining Teleperformance as a work from home customer service representative, we invite you to submit an application through our website. Our recruitment team will review your application, and if selected, schedule an interview to discuss the opportunity further.Join us at Teleperformance and be part of a company that values excellence, innovation, and customer satisfaction.If you think this role describes you, we would love to hear from you. Apply now to join our teamShow full descriptionCollapseApply Job! 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...