Social Media Crisis Intervention Spec. (PT)

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About the position

Responsibilities

  • Monitor social media posts of youth for suicidal ideation and self-harm risks.
  • Provide empathetic support and compassionate listening to youth in crisis via direct messages.
  • Communicate interventions with Lines for Life's internal YouthLine team members.
  • Consult with YouthLine supervisory and clinical leadership for support in crisis situations.
  • Prepare accurate and timely reports on social media conversations and interventions.
  • Collect and analyze data related to youth interactions on social media to identify trends.
  • Regularly update data collection tools and evaluate outcomes of contacts through risk and safety matrices.
  • Engage in program development through special projects and research.
  • Integrate AI technology into protocols and reporting.
  • Identify additional social media platforms for youth support.
  • Complete YouthLine projects as agreed with supervisor.
  • Attend mandatory trainings to stay updated on best practices.
  • Participate in individual supervision and team meetings.

Requirements

  • Crisis intervention experience
  • Experience working with youth
  • Ability to meet Qualified Mental Health Associate requirements
  • Highly competent in social media platforms and web-based systems
  • Strong analytical skills
  • Understanding of mental health assessment and treatment terminology

Nice-to-haves

  • ASIST and safeTALK certification
  • Knowledge of compliance and reporting requirements related to youth crisis intervention
  • Ability to self-direct work and manage tasks independently
  • Strong self-care skills to manage the emotional weight of conversations

Benefits

  • Part-time flexible schedule
  • Opportunity to work in a meaningful role that supports youth in crisis
  • Collaboration with a dedicated team of professionals
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