<strong>Salary :</strong> $93,536.76 - $119,106.96 Annually<br><strong>Location :</strong> Santa Clara, CA<br><strong>Job Type:</strong> Full-Time<br><strong>Job Number:</strong> 61-25-754<br><strong>Department:</strong> Library<br><strong>Opening Date:</strong> 10/01/2025<br><strong>Closing Date:</strong> 10/22/2025 4:00 PM Pacific<br><strong>FLSA:</strong> Non-Exempt<br><strong>Bargaining Unit:</strong> 8<br><strong>Weighting Plan:</strong> 100% Oral<br> <br><strong>Description</strong><br><strong>The Department</strong>: <br><br>The Santa Clara City Library is a department of the City and has positioned itself as a dynamic community hub, providing access to information, literacy resources, educational programming, and promotes civic engagement in Santa Clara. The Library Department is organized into seven divisions: Administration, Adult Services, Branch Services, Customer Services, Facilities, Technical and Technology Services and Youth Services. Santa Clara City Library is in the process of finalizing and implementing its new Strategic Plan that will support the direction of future library services.<br><strong>The Position: </strong><br><br>This is a paraprofessional supervisory position in the classified service. Positions in this class are responsible for the supervision and direction of a work unit comprised of paraprofessional, clerical and/or Library Page staff. This recruitment is to fill a position at the Northside Branch Library. The person in the position will work closely with the Northside Library Program Coordinator in maintaining and improving day to day operations, customer service, effective material circulation and distribution, scheduling staff and volunteers, and may act as the back-up person in charge. May also develop and support branch programming with librarians. This person should have strong communication skills, a team mindset and community-based outlook.<br><strong>Additional Information: </strong><br><br>Applications must be filled out completely (e.g. do not write "see resume, NA, or personnel file."). To receive consideration for the screening process, candidates must submit a <strong>1) Cover Letter and, 2) Resume. </strong><strong>Incomplete applications will not be considered.</strong><br>Application packets may be submitted online through the "Apply Now" feature on the job announcement at Applications must be submitted by the filing deadline of <strong>October 22, 2025</strong> at <strong>4:00 PM.</strong><br><strong>THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.</strong><strong>MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. </strong><br>The annual salary range for this position is $93,536.76 - $119,106.96. This position may be filled at or near the minimum of the salary range. <br><br> <strong>Minimum Qualifications</strong><br><strong>EDUCATION AND EXPERIENCE</strong><br><br><strong>Minimum Education Requirements: </strong><br><br>Completion of sixty (60) semester units or ninety (90) quarter units from a college or university. <br><strong>Minimum Experience Requirements: </strong><br><br>Three (3) years' experience in customer or public service; paraprofessional library work; communication or digital communication; library technical services that may include ordering, procurement, cataloging, maintaining financial records and vendor engagement; community outreach or bookmobile operation. Of the required experience one (1) year shall include supervising the work of others or as a project leader AND one (1) year of experience must involve customer or public service or paraprofessional library work.<br><strong>Acceptable Substitution: </strong><br><br><ul><li>Additional qualifying experience may be substituted for the required education on the basis of one (1) year of experience for thirty (30) semester units or forty-five (45) quarter units up to two (2) years. </li></ul><br><br><ul><li>Completion of an Associate of Arts degree in Library Technology may substitute for the required education, plus one (1) year of the required experience. This experience shall not be substituted for the one (1) year of experience supervising the work of others or as a project leader OR one (1) year of experience involving customer or public service or paraprofessional library work. </li></ul><br><strong>License/Certifications: </strong><br><br>Possession of a valid California Class C driver's license is required at time of appointment and for the duration of employment.<br><strong>Desirable Qualifications: </strong><br><br>Two (2) years or more of customer service or public library experience<br><strong>Other Requirements: </strong><br><ul><li>Must be able to perform all the essential functions of the job assignment, with or without reasonable accommodation. </li><li>May be required to work evenings and weekends.</li></ul><br><strong>Follow this to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.</strong><br><strong>Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.</strong><br><strong>Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. </strong><br><strong>PERMANENT CITY EMPLOYEES PREFERENCE POINTS: </strong>Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score.<br>The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or <br><strong>City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8</strong><br><strong>Employees Association</strong><br> <br>This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2025. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change.<br><strong>Retirement:</strong><ul><li>Membership in the California Public Employees Retirement System (CalPERS)<ul><li>Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly</li><li>New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay</li></ul></li><li>Medicare and Social Security (FICA)<ul><li>Employee pays 6.20% up to $10,918.20 (Social Security) and 1.45% (Medicare) of gross pay</li></ul></li></ul><strong>Health Insurance:</strong><ul><li>The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan</li><li>Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis</li><li>No cash difference is paid if an employee elects a plan cheaper than the max City contribution</li><li>To be eligible for the City's contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage</li><li>The City's contribution is prorated based on scheduled hours for part time employees</li><li>Coverage is effective as early as the first day of the month after date of hire</li><li>Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptable proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details</li></ul><strong>Dental Insurance:</strong><ul><li>Choice of two Delta Dental plans; enrollment is mandatory</li><li>City pays lowest cost employee only plan; additional cost is paid by employee</li><li>Coverage is effective as early as the first day of the month after date of hire</li></ul><strong>Vision Insurance:</strong><ul><li>Choice of two VSP plans</li><li>City pays lowest cost employee only plan; additional cost is paid by employee</li><li>Coverage is effective as early as the first day of the month after date of hire</li></ul><strong>Voluntary Employee Beneficiary Association (VEBA):</strong><ul><li>City contributes $50.00 a month toward employee's VEBA account</li><li>Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax)</li></ul><strong>Life Insurance:</strong><ul><li>City pays for $15,000 of Basic Life Insurance coverage</li><li>Coverage is effective the first of the month after one calendar month of employment</li><li>Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children</li></ul><strong>State Disability Insurance (SDI):</strong><ul><li>Employee pays 1.2% of gross pay (includes Paid Family Leave)</li><li>7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information</li></ul><strong>Paid Family Leave (PFL):</strong><ul><li>Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child</li><li>No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information</li></ul><br><br><strong>Long Term Disability (LTD) Insurance:</strong><ul><li>Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month</li><li>City pays $.558/$100 of insured earnings</li><li>30 calendar day waiting period</li><li>Coverage is effective the first of the month after one calendar month of employment</li></ul><strong>Deferred Compensation:</strong><ul><li>Voluntary plan through Nationwide Retirement Solutions</li><li>Employee may contribute up to the lesser of the IRS maximum or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules</li></ul><strong>Flexible Spending Account (IRS Section 125 Plan):</strong><ul><li>Employee may contribute up to $3,300 per year in pre-tax dollars to a health care spending account</li><li>Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account</li><li>Employee may contribute up to $325 per month in pre-tax dollars to a commuter benefit plan</li></ul><strong>Vacation:</strong><ul><li>Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service<ul><li>For 1 - 4 years of service: 10 days (80 hours)/year</li><li>For 5 - 9 years of service: 15 days (120 hours)/year</li><li>For 10 - 15 years of service: 21 days (168 hours)/year</li><li>For 16 - 20 years of service: 22 days (176 hours)/year</li><li>For 21+ years of service: 24 days (192 hours)/year</li></ul></li><li>Maximum vacation accrual is 420 hours </li><li>Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year</li></ul><strong>Sick Leave:</strong><ul><li>Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual<ul><li>Up to 48 hours/year of accumulated sick leave may be used for family illness</li><li>Up to 40 hours/year of accumulated sick leave may be used for personal leave</li></ul></li><li>Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation)</li><li>Partial sick leave payoff provision on retirement depending on years of service</li></ul><strong>Non-Management Leave:</strong><ul><li>40hours of non-management leave credited to employees each January 1st<ul><li>New employees hired between January 1st and June 30th receive 40 hours of non-management leave their first year</li><li>New employees hired between July 1st and December 31st receive 20 hours of non-management leave their first year</li><li>Unused non-management leave may not be carried over from one calendar year to the next</li></ul></li></ul><strong>Compensatory Time Off (CTO):</strong><ul><li>Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department)</li><li>16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st)</li></ul><strong>Holidays:</strong><ul><li>Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year)</li></ul><br><strong>Reimbursements/Allowances (for specific classifications):</strong><ul><li>Raingear: $150 per fiscal year for eligible classifications</li><li>Safety Boots: $275 per fiscal year for eligible classifications</li><li>Walking Shoes: $120 per fiscal year for eligible classifications (See MOU for details)</li><li>Tools: $500 per fiscal year reimbursement for Auto Foreperson classification</li><li>Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications</li></ul><strong>Bilingual Pay:</strong><ul><li>Certified bilingual employees are eligible for $55/bi-weekly bilingual pay</li></ul><strong>Night Differential Pay:</strong><ul><li>Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m.</li><li>All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00 a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m.</li></ul><strong>Standby Pay:</strong><ul><li>Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby</li></ul><strong>Tuition Reimbursement Program:</strong><ul><li>Up to $2,000 per fiscal year for tuition reimbursement</li></ul><strong>Employee Assistance Program:</strong><ul><li>Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year</li><li>City paid benefit</li></ul><strong>Retiree Medical Reimbursement Program:</strong><ul><li>Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum.</li><li>Up to age 65, retirees are eligible for reimbursement up to $425/month in 2025 (amount adjusted annually)</li><li>After age 65, retirees are eligible for reimbursement up to $254/month in 2025 (amount adjusted annually)</li></ul><br>01 <br> <br> Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, omissions, stating "see resume" or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question completely, and in your own words (without the use of generative Artificial Intelligence tools, including but not limited to Chat GPT, Microsoft AI, or any other AI tool), and that your responses can be verified from information included within your application? <ul> <li>Yes</li> <li>No</li> </ul> <br>02 <br> <br> Please select the option below that best describes how you meet the minimum qualifications for Senior Library Assistant. <ul> <li>I possess completion of sixty (60) semester units or ninety (90) quarter units from a college or university AND three (3) years' experience in customer or public service; paraprofessional library work; communication or digital communication; library technical services that may include ordering, procurement, cataloging, maintaining financial records and vendor engagement; community outreach or bookmobile operation. Of the required experience one (1) year shall include supervising the work of others or as a project leader AND one (1) year of experience must involve customer or public service or paraprofessional library work.</li> <li>I possess thirty (30) semester units or forty-five (45) quarter units from a college or university AND four (4) years' experience in customer or public service; paraprofessional library work; communication or digital communication; library technical services that may include ordering, procurement, cataloging, maintaining financial records and vendor engagement; community outreach or bookmobile operation. Of the required experience one (1) year shall include supervising the work of others or as a project leader AND one (1) year of experience must involve customer or public service or paraprofessional library work.</li> <li>I possess five (5) years' experience in customer or public service; paraprofessional library work; communication or digital communication; library technical services that may include ordering, procurement, cataloging, maintaining financial records and vendor engagement; community outreach or bookmobile operation. Of the required experience one (1) year shall include supervising the work of others or as a project leader AND one (1) year of experience must involve customer or public service or paraprofessional library work.</li> <li>I possess completion of an Associate of Arts degree in Library Technology AND two (2) years' experience in customer or public service; paraprofessional library work; communication or digital communication; library technical services that may include ordering, procurement, cataloging, maintaining financial records and vendor engagement; community outreach or bookmobile operation. Of the required experience one (1) year shall include supervising the work of others or as a project leader AND one (1) year of experience must involve customer or public service or paraprofessional library work.</li> <li>I do not meet the minimum qualifications.</li> </ul> <br>03 <br> <br> Please describe how your education and/or experience meet the minimum qualifications of this position. <br>04 <br> <br> A valid California Class C driver's license is required at the time of appointment and for the duration of employment. Please select the option that applies to you. <ul> <li>I possess a valid California Class C driver's license.</li> <li>I do not possess a valid California Class C driver's license but can obtain one by the time of appointment.</li> <li>I do not possess a valid California Class C driver's license and cannot obtain one.</li> </ul> <br>05 <br> <br> I affirm that I am able to perform all the essential functions of the job assignment, with or without reasonable accommodation. <ul> <li>Yes</li> <li>No</li> </ul> <br>06 <br> <br> I affirm that this position may require to work evenings and weekends. <ul> <li>Yes</li> <li>No</li> </ul> <br>07 <br> <br> Please describe your experience providing customer service in a library or similar setting. In your response, include the types of patrons or customers you've assisted, the kinds of services or support you provided, and how you approached creating a positive and welcoming experience. <br>08 <br> <br> Tell us about your experience developing, coordinating, or supporting programs or events. This may include library programs, community events, workshops, or other activities. Please share your role in planning and implementing the program, and any outcomes or feedback you received. <br>09 <br> <br> Describe your experience with supervision or leadership. This could include directly supervising staff, providing training, coordinating volunteers, or leading projects. Please explain the scope of your responsibilities and how you supported the success of others. <br>Required Question