Remote Patient Support Representative

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About the Company

Teladoc Health is the global leader in whole-person virtual care, transforming how people access and experience healthcare. We are dedicated to providing high-quality, convenient, and affordable healthcare to members around the world. Our mission is to empower all people to live their healthiest lives by providing a new kind of healthcare experience, one with better access, affordability, and results. Join our innovative team and help us shape the future of healthcare.

Job Description

As a Remote Patient Support Representative at Teladoc Health, you will be the first point of contact for our members, playing a crucial role in delivering exceptional virtual care experiences. This is a 100% remote position where you will assist patients with inquiries, schedule virtual appointments, troubleshoot technical issues, and provide compassionate support to ensure seamless access to our comprehensive healthcare services. You will be an integral part of a dedicated team focused on patient satisfaction and operational excellence.

Key Responsibilities

  • Provide empathetic and efficient support to patients via phone, email, and chat regarding virtual care services.
  • Schedule and reschedule virtual appointments with healthcare providers.
  • Assist patients with technical issues related to virtual care platforms and applications.
  • Accurately document all patient interactions and maintain detailed records in the system.
  • Resolve patient inquiries and complaints in a professional and timely manner, escalating complex issues as needed.
  • Educate patients on Teladoc Health services and guide them through the virtual care process.
  • Adhere to all company policies, procedures, and healthcare compliance regulations.
  • Collaborate with internal teams to ensure a cohesive and positive patient experience.

Required Skills

  • Excellent verbal and written communication skills in English.
  • Strong empathy and active listening skills.
  • Proficiency in using computer systems, CRM software, and virtual communication tools.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving abilities and attention to detail.
  • High-speed internet connection and a quiet, dedicated home workspace.

Preferred Qualifications

  • Previous experience in patient support, customer service, or a call center environment, preferably in healthcare.
  • Familiarity with medical terminology or healthcare processes.
  • Ability to speak additional local languages (e.g., Swahili) is a plus.
  • Experience with electronic health records (EHR) systems.

Perks & Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Generous paid time off and holidays.
  • Opportunities for professional development and career growth within a leading telehealth company.
  • Employee assistance program.
  • Flexible 100% remote work environment.
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