Remote Intake Specialist - Hybrid Work Arrangement with Flexible Scheduling

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Join Our Dynamic Team and Take the First Step Towards a Rewarding Career! We are seeking highly motivated and customer-focused individuals to join our team as Intake Specialists, working remotely with occasional on-site visits. As an Intake Specialist, you will play a vital role in providing exceptional service to our clients, handling inbound calls, and ensuring seamless communication. Key Responsibilities: Serve as the primary point of contact for applicants, responding to incoming calls and accurately entering information into various systems Navigate multiple systems to access relevant information, providing timely and effective solutions to customers Determine follow-up protocols, ensuring efficient and timely resolution of customer inquiries De-escalate upset callers, providing empathetic and professional support to ensure customer satisfaction Perform additional duties within the department as needed, demonstrating flexibility and adaptability Requirements and Qualifications: Preferred call center experience with inbound call handling Excellent verbal and written communication skills, with the ability to collect, interpret, and type information efficiently and accurately Strong listening and empathy skills, with the ability to navigate multiple programs simultaneously Accurate keyboarding skills, with a typing speed of 25 wpm or more Detail-oriented, with problem-solving and decision-making abilities Strong multi-tasking skills, with the ability to demonstrate empathy and handle stressful situations Bilingual in English and/or Spanish (highly desirable) High School Diploma or GED required What We Offer: Competitive salary and benefits package Hybrid work arrangement with flexible scheduling, including remote work options after 14 days Opportunities for professional growth and development in a dynamic and supportive team Immediate start date available, with a comprehensive onboarding program How to Apply: If you are a motivated and customer-focused individual looking for a new challenge, please apply now for an immediate interview. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply To This Job Your Future Starts Here Don't miss out on this exciting opportunity to join our team and take the first step towards a rewarding career. Apply now and discover a world of possibilities! Apply for this job  

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...