[Remote] Futures Support Specialist Saturday - Wednesday Overnight Shift

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Note: The job is a remote job and is open to candidates in USA. Wedbush Securities is one of the largest securities firms and investment banks in the nation. We are seeking a motivated and detail-oriented Futures Support Specialist to join our operations team, responsible for ensuring smooth trade operations and customer service during off-peak hours.


Responsibilities

  • Serve as the point of contact for client inquiries received during evening and weekend hours
  • Assist customers with account access, trade inquiries, position questions, and general support
  • Log and escalate client issues through established internal systems (Salesforce, ticketing, etc.) for follow-up
  • Monitor order flow, executions, and clearing activity for accuracy and completeness
  • Support electronic trading platforms and assist with exchange connectivity issues
  • Monitor client positions, intraday exposure, and margin utilization using internal risk systems
  • Identify and escalate potential trading anomalies, limit breaches, or system alerts to senior staff
  • Participate in overnight surveillance procedures to ensure compliance with firm and regulatory policies
  • Process new account documentation, ensuring accuracy and compliance with regulatory requirements
  • Assist with internal onboarding workflows
  • Update client account information and support maintenance requests as needed
  • Monitor cash flows into books and records along with client reports
  • Perform other tasks and duties as required and assigned

Skills

  • 1-3 years of experience in the futures, derivatives, or financial-services industry
  • Familiarity with exchange-traded derivatives, FCM operations, or clearing processes
  • Working knowledge of risk management and trade-support systems
  • Strong communication and analytical skills
  • Ability to work independently in a fast-paced, time-sensitive environment

Benefits

  • Additional , discretionary incentive compensation based on the colleague's and the firm's performance

Company Overview

  • Since our founding in 1955, Wedbush has been a leader in the financial services industry, providing our clients, both private and institutional, with a wide range of securities brokerage, wealth management, and investment banking services; Headquartered in Los Angeles, California with 100 registered offices and nearly 900 colleagues, the firm focuses on client service and financial safety, innovation, and the utilization of advanced technology. It was founded in 1955, and is headquartered in Los Angeles, California, USA, with a workforce of 501-1000 employees. Its website is https://www.wedbush.com.

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