About Company

Procter & Gamble (P&G) is one of the world's largest and most successful consumer goods companies, with a rich history of innovation and a commitment to improving the lives of consumers worldwide. For over 180 years, P&G has built a portfolio of iconic brands that are household names, from Tide and Pampers to Gillette and Crest. Our success is built on a foundation of diverse talent, cutting-edge technology, and a relentless focus on understanding consumer needs. We believe in fostering a culture where every employee can thrive, contribute meaningfully, and grow professionally. Joining P&G means becoming part of a global team dedicated to leadership, innovation, and making a tangible impact on the world, all while operating with integrity and a strong sense of purpose.

Job Description

Are you a proactive and customer-focused IT professional looking to join a world-renowned organization? Procter & Gamble (P&G) is seeking a talented and motivated IT Support Specialist to join our dynamic team in a remote capacity, serving our operations and employees across Canada, with a base in Oshawa, Ontario. In this pivotal role, you will be the first line of defense for our employees, ensuring seamless and efficient technology operations that are critical to our business success.

As a Remote IT Support Specialist at P&G, you will leverage your technical expertise to diagnose and resolve a wide array of hardware, software, and network issues. Your day will involve supporting desktops, laptops, mobile devices, and various enterprise applications, ensuring our global workforce remains productive and connected. This isn't just about fixing problems; it's about providing exceptional service, clear communication, and contributing to a positive user experience that empowers our teams to innovate and deliver on our brand promises. You will be an integral part of a larger global IT organization, collaborating with cross-functional teams and contributing to the continuous improvement of our IT services and infrastructure. The ideal candidate will be self-driven, possess excellent problem-solving skills, and thrive in a remote work environment, demonstrating strong initiative and the ability to manage priorities effectively without direct supervision. If you're passionate about technology and dedicated to supporting the people who power some of the world's most beloved brands, we encourage you to apply and help us shape the future of consumer goods.

Key Responsibilities

• Provide remote technical support to P&G employees for hardware, software, and network-related issues.
• Diagnose and resolve technical problems with desktops, laptops, mobile devices, printers, and other peripherals.
• Install, configure, and troubleshoot operating systems (Windows, macOS) and a wide range of business applications.
• Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
• Assist with network connectivity issues, including VPN, Wi-Fi, and remote access solutions.
• Document all support interactions, solutions, and knowledge base articles accurately and thoroughly.
• Escalate complex issues to appropriate senior IT teams or specialized departments as needed.
• Participate in the deployment and maintenance of IT assets, including inventory management.
• Provide basic training and guidance to users on IT best practices and system functionalities.
• Contribute to continuous improvement initiatives for IT service delivery and user satisfaction.

Required Skills

• 2+ years of experience in IT support or a similar technical role.
• Proficiency in troubleshooting Windows and macOS operating systems.
• Strong knowledge of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Experience with Active Directory user and group management.
• Familiarity with remote support tools and ticketing systems (e.g., ServiceNow, Jira).
• Basic understanding of networking concepts (TCP/IP, DNS, VPN).
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proven ability to diagnose and resolve technical issues efficiently and independently.
• High degree of self-motivation and ability to work effectively in a remote environment.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate.
• Experience with mobile device management (MDM) platforms.
• Familiarity with enterprise-level security practices and tools.
• Previous experience working for a large, multinational corporation.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Competitive retirement savings plan.
• Paid time off, including vacation, holidays, and sick leave.
• Flexible work arrangements and a supportive remote work culture.
• Opportunities for professional development and career advancement.
• Employee assistance program.
• Access to P&G products and discounts.
• Global career opportunities within a diverse and inclusive environment.

How to Apply

Interested candidates are invited to apply directly through the official Procter & Gamble Careers website. Please click on the application link below to visit our careers page. On our careers portal, search for 'IT Support' or browse our current opportunities to find this role or other relevant IT positions. Ensure your resume and cover letter clearly highlight your relevant experience and why you are a great fit for P&G's remote IT team.