Onboarding Specialist - Antwerp

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<p style="min-height:1.5em">At Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutions that streamline operations and elevate client experiences for hair and beauty businesses across Europe</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">As an Onboarding Specialist, you will play a crucial role in ensuring a seamless and positive experience for our valued clients. Your dedication to delivering exceptional client support and your proactive approach to problem-solving will be critical in driving customer satisfaction and contributing to the overall success of our organisation.</p><p style="min-height:1.5em"></p><h3><strong>Key Responsibilities & Tasks:</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Integrate and train our clients in the use of the tool. This means delivering 2- to 3-hour training sessions (mostly remotely)</p></li><li><p style="min-height:1.5em">Provide advice and use your in-depth product knowledge to ensure they get the most out of their subscription.</p></li><li><p style="min-height:1.5em">Be the first point of contact for any client questions or concerns.</p></li><li><p style="min-height:1.5em">Manage and take care of your clients. At Salonkee, we have one clear goal: to deliver exceptional service. Your role will be to help us consistently exceed our clients’ expectations and trigger genuine “WOW!” moments of satisfaction.</p></li></ul><p style="min-height:1.5em"></p><h3><strong>What we are looking for in you:</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Bachelor's degree in a relevant field or equivalent practical experience</p></li><li><p style="min-height:1.5em">Experience in an account management role</p></li><li><p style="min-height:1.5em">Strong problem-solving skills and a creative mindset</p></li><li><p style="min-height:1.5em">Proficiency in Dutch and English</p></li><li><p style="min-height:1.5em">Self starter</p></li><li><p style="min-height:1.5em">CRM experience preferred</p></li><li><p style="min-height:1.5em">Excellent communication and teamwork abilities</p></li></ul><p style="min-height:1.5em"></p><h3><strong>What we offer:</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">The opportunity to make a meaningful impact on the company's success</p></li><li><p style="min-height:1.5em">A permanent contract, providing stability and long-term growth potential</p></li><li><p style="min-height:1.5em">Flat hierarchies that promote open communication and encourages putting your ideas forward</p></li><li><p style="min-height:1.5em">An international team with colleagues from diverse backgrounds and countries, fostering a multicultural work environment</p></li><li><p style="min-height:1.5em">Regular company events to foster team bonding and create opportunities for networking and collaboration</p></li><li><p style="min-height:1.5em">Experience an amazing company culture that values teamwork, creativity, and a positive work atmosphere</p></li><li><p style="min-height:1.5em">Expect plenty of fun and exciting moments as we work together towards our shared goals</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em">Join us at Salonkee and become part of a dynamic team where your contributions are valued, and you can thrive both professionally and personally.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Salonkee is an equal-opportunity employer. We are committed to building a diverse and inclusive team, and we encourage applications from individuals of all backgrounds, perspectives, and abilities. Together, let's create an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...