Help Desk Technician (226 Days)

Other Jobs To Apply

No other job posts for this day.

<ul><li>Provide a high level of customer service and technology phone support to Dallas ISD campus principals, teachers, central staff, and Students/parents. </li><li>Responsible for first-call resolution by troubleshooting and resolving technical issues related to district computers and enterprise applications. </li><li>The onsite position will provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate. </li><li>Troubleshoot and problem-solve efficiently by using active listening skills and asking pertinent questions. </li><li>Document each customer interaction through the incident management application. </li><li>Respond to telephone calls, emails, chat, and personnel requests for technical support. </li><li>Assign incidents to appropriate EdTech departments and technicians. </li><li>Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users. </li><li>Support computers, mobile devices, digital A/V equipment and peripherals, in addition to instructional software applications. </li><li>Follow attendance policy as assigned by supervisor and attend training and meetings as required. </li><li>Perform all other duties as assigned. </li><li>Accredited High School Diploma or equivalent (U.S.A. equivalency). </li><li>Two years’ experience in Information Technology support services. </li><li>A+ and ITIL Certification preferred. </li><li>Strong verbal and written communication skills, and excellent customer service skills. </li><li>Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365. </li><li>Knowledge of Mac OS, IOS, Chrome OS, and Google Applications for Education. </li><li>Knowledge of troubleshooting and resolving operating system, software issues and technology hardware failures. </li><li>Knowledge of audio-visual devices preferred. </li><li>Knowledge of TCP/IP and basic networking protocols. </li><li>Must maintain confidentiality. <br><br></li></ul><strong>Work Locations<br><br></strong>Edtech-Enterprise Support Services<br><br><strong>Job<br><br></strong>Help Desk Technician<br><br><strong>Schedule<br><br></strong>Full-time<br><br><strong>Minimum Salary<br><br></strong>41,909.00<br><br><strong>Median Salary<br><br></strong>51112.00<br><br><strong>Job Posting<br><br></strong>Oct 22, 2025

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...