About Us

At Sherwin-Williams, we're more than just a paint company – we're a team of passionate individuals dedicated to helping our customers bring their visions to life. With a rich history spanning over 150 years, we've grown into one of the largest and most respected paint companies in the world. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry. We believe in careers that grow with you, and we're excited to invite you to join our team as an Experienced Store Customer Service Specialist.

Job Summary

We're seeking an experienced and customer-focused individual to join our team as a Store Customer Service Specialist. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining the highest standards of product knowledge and store appearance. If you're passionate about providing outstanding customer service, have a strong work ethic, and are eager to grow with a dynamic company, we encourage you to apply for this exciting opportunity.

Responsibilities

• Customer Service Expertise: Ensure high levels of customer satisfaction through excellent sales service, assist customers in person and over the phone by determining needs and presenting appropriate products and services, and build productive trust relationships with wholesale and retail customers.
• Sales Performance: Process sales transactions accurately and consistently with policies and procedures, follow and achieve sales goals on a monthly, quarterly, and yearly basis, and suggest ways to improve sales.
• Product Knowledge: Remain knowledgeable on products offered and discuss available options, maintain precise work order files and formulas, and pull appropriate products from the sales floor or warehouse.
• Store Appearance and Maintenance: Stock shelves and set up displays, clean store equipment, load/unload delivery trucks, and maintain in-stock and presentable condition assigned areas.
• Team Collaboration: Assist in making deliveries, as needed, and work collaboratively with other team members to achieve store goals and objectives.

Qualifications

We're looking for a highly motivated and customer-focused individual with the following qualifications:

Minimum Requirements:

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:

• Have at least a High School diploma or GED.
• Have at least one (1) year experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

About Our Company Culture

At Sherwin-Williams, we value diversity, equity, and inclusion in all aspects of our business. We believe that our unique talents and abilities from all backgrounds and characteristics are essential to our success. We're committed to creating a workplace where everyone feels valued, respected, and empowered to grow. Our company culture is built on a foundation of trust, teamwork, and innovation, and we're excited to invite you to join our team as an Experienced Store Customer Service Specialist.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their careers. As a Store Customer Service Specialist, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching.
• Regular performance feedback and evaluations.
• Opportunities for advancement to leadership roles.
• Access to our comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Work Environment and Company Culture Highlights

As a Store Customer Service Specialist, you'll work in a fast-paced retail environment with a dynamic team of sales professionals. You'll have the opportunity to work with a wide range of customers, from homeowners to professional contractors, and will be responsible for maintaining a clean and organized store environment. Our company culture is built on a foundation of trust, teamwork, and innovation, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to grow.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• A competitive salary range of $40,000 - $60,000 per year, depending on experience.
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for advancement to leadership roles.
• A range of training and development opportunities, including on-the-job training and coaching.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company culture and to submit your application. We can't wait to hear from you!

Equal Employment Opportunity/Affirmative Action Employer

Sherwin-Williams is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Disclaimer

Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply Job!