Customer Service Specialist Part-Time

Other Jobs To Apply

No other job posts for this day.

<h2>Overview</h2> <p></p> <p>Join our dynamic team as you answer and resolve urgent after-hours Customer Care calls during evenings, weekends, and holidays, making a meaningful impact on our customers' experiences. Enjoy the flexibility of working from home, with the necessary requirement of a high-speed internet connection (non-satellite). We prefer candidates with a college degree, but we will also consider those with 5 – 7 years of equivalent supervisory experience in a Call Center environment.</p> <p> </p> <p> </p> <p><strong>Benefits</strong></p> <ul> <li>401 (K) with generous company match</li> <li>Paid Time Off (PTO)</li> <li>Paid training</li> <li>Employee Stock Ownership Plan (ESOP)</li> <li>Propane Discounts</li> </ul> <h2>Responsibilities</h2> <ul> <li>Answers and resolves urgent-emergency calls.</li> <li>Ability to work in multiple systems. </li> <li>Meet the goals of the team to include quality and productivity standards. </li> <li>Serves as a customer advocate and records customer feedback in Sales Force, People Soft or any necessary support systems. </li> <li>Handles and follow up on emergency calls in an efficient and timely manner. </li> <li>Acts as a helpful resource for customers via phone, email, and chat, responding to customer inquiries in a timely and accurate manner and through completion.  </li> <li>Works towards automating manual tasks by recommending process improvements. </li> <li>Work in tandem with other team members remotely.</li> <li>Emanates a positive attitude; ability to support the changes of the business. </li> <li>Works in a fast-paced environment with seasonal business and high-volume peak times of the year. </li> <li>Demonstrates high levels of reliability and integrity. </li> <li>Assists other departments by completing various data entry tasks.</li> <li>Outbound calls to ensure that orders are fulfilled in a timely manner.</li> </ul> <h2>Qualifications</h2> <ul> <li>High School Diploma or equivalent.</li> <li>1 or more year(s) of customer service experience.</li> <li>Exceptional customer service and negotiation skills that empower our team to delight customers at every interaction.</li> <li>Strong organizational skills with typing and data entry experience.</li> <li>Excellent written and verbal communication skills with a strong emphasis on fostering teamwork and building positive relationships with both colleagues and customers.</li> <li>Proficient in Microsoft Office including Excel, Word, and Access.</li> <li>Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.</li> <li>Applicants must not now, or any time in the future, require sponsorship for an employment visa.</li> </ul>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...